Pacific Coastal Airlines
  • 25-Mar-2021 to Until Filled (PST)
  • Richmond, BC, CAN
  • Full Time

Pacific Coastal Airlines is looking for a permanent full-time Inside Sales Coordinator. This position is based out of the South Terminal located close to the Vancouver International Airport.

We are seeking a candidate who has previous experience working in sales. The candidate will be joining the Commercial Services department and will be responsible for coordinating the implementation and management of sales with clients in order to meet company targets for growth and profitability.

Reporting to the Senior Manager, Business Development, the Inside Sales Coordinator provides key support in charter services and is the main contact for travel trade, programs, and groups. This role will work closely with charter clients, travel agents, tour operators, and consolidators as well as promote flight programs such as Group travel, QuikPass, Government travel, and discount programs like BCAA and ISICSTUDENT.

The Inside Sales Coordinator is sales minded and will help grow Pacific Coastal Airlines revenue and overall market share. Working with existing clients, new inquires, generated leads, and exploring new opportunities, this position will provide support for all business development initiatives.

Key Responsibilities:

  • Create estimates and quotes for clients using NavPak charter software
  • Provide support with manifest uploads, email summaries, payments and other inquiries
  • Manage and develop programs such as agency stand-by, ID50, and other travel incentives
  • Primary contact for QuikPass, Government, BCAA and ISICSTUDENT products
  • Provide strategic customer service support for QuikPass program, inactive accounts, trouble-shooting, and general inquiries from QuikPass clients
  • Product expert, builds on the knowledge to provide travel solutions to all clients
  • Develop and manages QuikPass, Government, BCAA and ISICSTUDENT sales reports
  • Manage all aspects of group travel, follow up on leads and sales
  • Assist with developing and maintaining sales targets, growth strategies, and budgets
  • Maintain market competitive intelligence to ensure competitive advantage and provide appropriate in-sights to mitigate any potential risk areas in the sales process
  • Support the sales pipeline reporting system, strategies, policies, and procedures
  • Generate new business using a consultative sales process
  • Implement a formal client satisfaction and follow-up procedure
  • Develop and maintain relationships with key clients and contacts and further grow revenue
  • Build internal relationships with various teams to support the conversion of more customers to various travel products
  • Prepare daily and monthly reports and track sales
  • Participate in applicable networking, trade show, and industry events as needed
  • Understand, embrace and apply the Pacific Coastal Airlines Corporate Values daily
    • Act with Integrity, Honesty, and Respect
    • Develop Our Limitless Potential
    • Embrace Diversity and Foster Unity
  • Actively participate in Pacific Coastal Airlines' Safety Management System (SMS)
  • Perform other duties as assigned


  • Diploma, Degree, Certificate from recognized University, College, or Canadian Professional Sales Association (CPSA) in travel, marketing, or sales is preferred
  • Experience with travel agencies, corporate accounts, tour operators, Government and Indigenous communities an asset
  • Understanding of aviation reservation systems (AmeliaRES), NavPak, or other charter processing software is highly desirable
  • A minimum of 1 year of sales experience
  • Experience within the aviation industry is a strong asset

Skills, Knowledge & Abilities

  • Excellent people, communication and leadership abilities
  • Self-starter must have a positive attitude and strong desire for success
  • Demonstrated skill in research and analysis
  • Advanced level of Microsoft Office
  • Excellent customer service and listing skills
  • Highly motivated, energetic, proactive and persistent, able to seize opportunities that arise
  • High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
  • Maintain high level of professional standards at all time
  • Ability to develop, maintain, and grow relationships

Why Pacific Coastal Airlines?

Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Compensation: We recognize and value industry experience by offering competitive compensation commensurate with prior experience. We offer long term pay progression to recognize years of service as well as a company match Group RRSP for retirement planning.

Health Benefits: We offer a standard benefits package for permanent employees consisting of extended health, dental, vision, travel medical, life insurance, AD&D, short-term disability, long-term disability, an employee and family assistance program, paid sick days, and paid personal emergency days.

Travel Benefits: We offer excellent travel perks within the Pacific Coastal network for employees, their eligible family members, and their buddies. Also available to employees and their eligible family members is standby travel on other airlines across the world. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs: We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.

Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability or any other identifying characteristic.

Pacific Coastal Airlines
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