Pacific Coastal Airlines is seeking a permanent full-time Ground Operations Trainer & Quality Assurance based out of South Terminal building located close to the Vancouver International Airport in Richmond. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our company.

Reporting to Manager, Ground Operations, the Ground Operations Trainer & Quality Assurance will be responsible for the development, oversight, maintenance and delivery of all Customer Service training programs at Pacific Coastal Airlines. The successful incumbent will play a critical role with ensuring that all Customer Service Agents (CSAs) are trained and adhere to all company Standard Operating Procedures (SOPs), and Transport Canada Regulations.

Job Responsibilities:

• Develop training material and establish training programs as per SOPs
• Schedule and deliver initial, recurrent, and other required training courses for all Ramp Agents
• Prepare examinations and progress reports for initial and recurrent training programs
• Maintain training files/records of all Ramp employees in compliance with SOPs
• Audit and evaluate SOPs, Ground Operations Manual, job aids, and all other reference materials
• Audit and evaluate Ground Operations for compliance
• Perform SMS investigation of quality and incident reports pertinent to Ground Operations standards and procedures
• Provide direction to Ramp Agent personnel with regards to training related matters
• Support workers who have questions or need additional assistance in understanding their job responsibilities
• Monitor and evaluate performance of all Ramp employees relative to new training environments
• Maintain current knowledge and understanding of all current Ground Operations and Company policies and procedures
• Maintain the highest standards of safety and security at all times
• Other duties as assigned

Education & Experience:

• Minimum of 3 years work experience as a Ground Operations Agent or related field
• Previous instructing experience is an asset
• High School Diploma
• Knowledge of MS Office (Word, Excel, PowerPoint, Microsoft Access)
• Strong understanding of Ground Operations, SOPs, Company Indoctrination and Department training

Skills, Knowledge & Abilities:

• Excellent verbal and written communication skills
• Excellent organizational skills, professionalism and attention to detail
• Sense of leadership, diplomacy and team spirit
• Flexible to work various shifts (days, evenings, nights, weekends and holidays) including overnight travel
• Must be able to obtain and maintain designated security clearance (RAIC)

Why Pacific Coastal Airlines?

Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Compensation: We recognize and value industry experience by offering competitive compensation commensurate with prior experience. We offer long term pay progression to recognize years of service as well as a company match Group RRSP for retirement planning.

Health Benefits: We offer a standard benefits package for permanent employees consisting of extended health, dental, travel medical, life insurance, AD&D, an employee and family assistance program, paid sick days, and paid personal emergency days.

Travel Benefits: We offer excellent travel perks within the Pacific Coastal network for employees, their eligible family members, and their buddies. Also available to employees and their eligible family members is standby travel on other airlines across the world. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability or any other identifying characteristic.