Pacific Coastal Airlines
  • 04-Jan-2018 to 05-Feb-2018 (PST)
  • Richmond/ Vancouver, BC, CAN
  • Full Time

Pacific Coastal Airlines is seeking a Payroll & Benefits Administrator to be based out of the South Terminal building at the Vancouver International Airport in Richmond. The Payroll & Benefits Administrator is a member of the Employee Services team and reports to the Manager, Employee Services. This individual must live and teach our company values and expected behaviours.  We are seeking candidates who are looking to enjoy a family-oriented, dynamic and rewarding work environment.  We are excited to welcome safety-oriented and customer service minded individuals to continue their career with our growing company.

The Payroll & Benefits Administrator wears several hats and the successful candidate must be willing to take on different tasks and responsibilities that enhance our employees' experience. This individual administers hourly payroll, group benefits plans, and disability management programs and is the first point-of-contact for employee inquiries relating to these matters. He/she liaises with managers and employees from all departments and locations to ensure the smooth delivery of these programs.

The ideal candidate has a strong administrative and analytical background, including experience with payroll and benefits. The successful candidate will be friendly and approachable yet able to enforce policies when required. He or she will strive to develop new ideas for the department to ensure effectiveness and efficiency of processes and programs. As Pacific Coastal Airlines grows, there will be opportunities for the successful individual to be involved in different human resources-related projects.

This position is highly detailed oriented, requires excellent analytical skills, and often requires working alone to meet payroll deadlines. At the same time, the successful individual must be comfortable conducting benefit orientations with new hires, answering employee questions, and communicating in person and over the phone with employees on leave. 




  • Prepare and administer semi-monthly payroll.
  • Respond to inquiries regarding pay, hours worked, and applicable legislation.
  • Maintain current employee records in payroll software including entering and updating employee data, pay information, and adjustments.
  • Monitor employee hours for wage increase eligibility.
  • Prepare and process Records of Employment, income verification letters, and remittances/year-end processing.
  • Create and distribute reports, such as vacation, absence, and overtime reports.
  • Maintain detailed records and documentation of payroll functions for audit purposes, in accordance with company and statutory requirements.
  • Respond to garnishments, WorkSafe, ICBC, and other requests.
  • Notify managers of absenteeism, overtime, and other related issues.


 Benefits, Health & Wellness

  • Deliver benefits information sessions for new and existing employees.
  • Administer group benefit plans with Sun Life.
  • Administer BC MSP program.
  • Prepare and distribute reports, employee benefit packages, and other benefits-related information.
  • Research, develop, and distribute health and wellness-related information and initiatives.

Attendance & Disability Management

  • Administer and manage short-term and long-term disability programs and files.
  • Provide compassionate support and guidance on the disability benefits process for employees with non-work-related injuries or illnesses.
  • Act as a liaison between employees on leave, their managers, and Sun Life in regards to disability claims.
  • Assist with the coordination and management of return to work efforts, including accommodation when necessary.
  • Provide consultation and expertise on policies relative to general and specific medical absences and rehabilitation issues.
  • Ensure policies, procedures, educational programs and training materials are current and relevant. Present opportunities for improvement where applicable.



Education & Experience

  • 2+ years of payroll, benefits, and/or attendance/disability management
  • Post-secondary education in payroll, human resources, accounting, or a related field is a very strong asset
  • Payroll Compliance Practitioner (PCP) designation is a strong asset
  • Experience with Microsoft Dynamics Great Plains is an strong asset

Skills, Knowledge & Abilities

  • Able to work flexible hours and days on occasion in order to meet payroll deadlines
  • Intermediate to advanced technical ability in Microsoft Word, Excel, and PowerPoint
  • Strong understanding of group benefits and RRSP plans is an asset
  • Knowledge of Canada Labour Code regulations, Employment Insurance, BC MSP is a strong asset
  • Excellent at multi-tasking and managing competing priorities
  • Skilled at planning and staying organized
  • Highly detailed-oriented
  • Honest and has integrity
  • Basic understanding of HR Information Systems
  • Critical thinker with strong problem solving skills and the ability to think outside the box
  • Ethical and able to deal with confidential issues with tact and discretion
  • Ability and desire to provide excellent service to internal customers and work in cooperation with others

Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability or any other identifying characteristic.

Pacific Coastal Airlines
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