Pacific Coastal Airlines
  • 05-Jan-2018 to 06-Feb-2018 (PST)
  • Richmond/Vancouver, BC, CAN
  • Full Time

Reporting to the Director, Business Development and Corporate Communications, the Inside Sales Coordinator (the Coordinator) is a permanent full-time position in the Commercial Services Department.

The Inside Sales Coordinator's primary roles are to provide in-house support to the business development team; assist with increased revenue growth, and to act as a primary liaison representing Pacific Coastal Airlines in timely response to customer questions about specific fare products, charter quotations, group travel, travel agent, QuikPass, and voucher requests.

In addition, the Coordinator will assist with planning and execution of various trade shows and community events and will represent the company at external events as required. Administration functions include, but are not limited to, managing database and creating and delivering weekly, monthly and/or annual reports, responding to email, phone or other requests, attending meetings, and any other duties as assigned by the Director, Business Development and Corporate Communications.

As a key member of the Sales and Marketing Department, the Inside Sales Coordinator is entrusted with the airline's brand and corporate reputation and is therefore expected to maintain the highest standards of professional and personal conduct and integrity at all times, maintain excellent relationships with clients and co-workers, and contribute to the overall success of the Sales and Marketing Department.


Key Responsibilities:

  • Maintain key customer databases (CRM)
  • Create and distribute reports at regularly scheduled intervals and upon request
  • Build and maintain customer relationships through regularly scheduled phone contact with key accounts; respond to customer inquiries about products and services
  • Engage customers via email; create, send e-newsletter to SOARplus subscribers
  • Set up travel agent, QuikPass, and government accounts; reset access passwords, etc.
  • Manage and process requests via internal voucher request program
  • Provide assistance in managing and setting up trade shows and regional community events, including annual Memorial Charity Golf Tournament
  • Maintain existing milestone calendar
  • Other duties as required                                                                                          


  • Diploma, Degree, Certificate from recognized University, College, or Canadian Professional Sales Association (CPSA) in travel, marketing, or sales is preferred 
  • A minimum one year experience in customer relations role is required

Skills, Knowledge & Abilities

  • Excellent organizational and time management skills
  • Demonstrated skill in research and analysis
  • Advanced skills in Microsoft office (WordPress, Excel, Word, PowerPoint); MailChimp; Survey Monkey
  • Excellent written and verbal communication skills
  • Ability to balance multiple priorities and deadlines
  • Maintain high level of professional standards at all times
  • Motivate, trust, engage, and inspire others
  • Ability to work well independently and as well as within a team environment
  • Ability to develop, maintain, and grow relationships

Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability or any other identifying characteristic.

Pacific Coastal Airlines
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