Pacific Coastal Airlines
  • 05-Jan-2018 to 06-Feb-2018 (PST)
  • Vancouver/Richmond, BC, CAN
  • Other

Pacific Coastal Airlines is currently looking for a permanent part-time on call  Cargo Agent. This position is based out of the South Terminal building at the Vancouver International Airport in Richmond.

Pacific Coastal Airlines Cargo Agents are responsible for all logistical aspects of transporting materials or parcels, including scheduling, packing, routing, documentation, tracking, compliance, client communication and price negotiation. They ensure that shipments are picked up and delivered on time, paperwork is completed, and fees are collected.

The ideal candidate for this position is someone who has excellent people skills and enjoys working in ever-changing environment where multi-tasking and flexibility are the key attributes. He or she is responsible to ensure that Company Standard Operating Procedures and Transport Canada Air Cargo Security Regulations are adhered to at all times.

Job Responsibilities:

  • Provide front-line customer service to external and internal customers
  • Answer customer inquiries in-person, over the phone and via emails
  • Advise on cargo rates and status
  • Investigate and handle customer complaints
  • Deal with time sensitive shipments, notify customers of the freight arrival
  • Trace lost or misdirected cargo and associated records
  • Weigh cargo items, compute and calculate charges for services in accordance with tariff rules
  • Process and collect payments, prepare and issue airway bills and shipping documentation, enter shipping information into a computer
  • Maintain and update records on a regular basis
  • Operate forklift, pick-up trucks and baggage carts to transfer, load and unload cargo
  • Lift and move cargo, ensure that is has being directed properly
  • Decide whether to accept or reject cargo items, provide special handling of cargo as required
  • Possess an excellent understanding of company products and services and effectively promote them at all times
  • Deliver service standards in accordance with Pacific Coastal Airlines philosophy
  • Represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
  • Other duties as assigned

Qualifications:

  • Preference will be given to applicants holding a valid class 5 driver's license. A copy of an up-to-date drivers abstract is required
  • Previous customer service experience is an asset
  • Proficient at data entry and basic math skills
  • Capable of lifting up to 50 pounds
  • Must be able to obtain and maintain designated security clearance

Skills and Abilities:

  • Good written and oral communication skills, including the ability to actively listen, ask questions, and respond in language that clients understand
  • Ability to work independently under minimal supervision and/or as part of a team
  • Complete tasks in an efficient and accurate manner
  • Flexible to work weekends, evenings, holidays and/or irregular shifts
  • Able to work outdoors during inclement weather conditions
  • Comfortable using computers and POS machines on a regular basis

Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability or any other identifying characteristic.

Pacific Coastal Airlines
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